PRIVACY POLICY

Last updated: 12.12.2025
Website: www.decoupe.co.uk
Business Name: Découpe
Location: United Kingdom

1. Introduction

We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase from www.decoupe.co.uk.

By using our website, you agree to the practices described in this policy.

2. Who We Are

Découpe (“we”, “us”, “our”) is the data controller for your personal information.

Email: [Insert email]
Address: [Insert trading/registered address]

3. Information We Collect

We collect the following types of information:

a) Information You Provide to Us

  • Name

  • Delivery address

  • Billing address

  • Email address

  • Phone number

  • Payment information (processed securely via third-party providers—we do not store card details)

  • Order details

  • Messages or customer service enquiries

b) Information Collected Automatically

When you browse our site, we automatically collect:

  • IP address

  • Browser type & device information

  • Pages viewed & time spent on the site

  • Shopping preferences

  • Cookies and tracking technologies (see Section 9)

c) Information from Third Parties

For example:

  • Payment providers (e.g., Stripe, PayPal, or your chosen checkout method)

  • Delivery partners

  • Analytics tools (e.g., Google Analytics)

4. How We Use Your Information

We use your personal data to:

a) Process Orders

  • Manage payments

  • Deliver products

  • Communicate order updates

  • Handle returns, refunds, or customer queries

b) Improve Our Website

  • Analyse site usage

  • Monitor performance

  • Personalise your shopping experience

c) Marketing (With Your Consent)

  • Send email newsletters

  • Share promotions or product updates
    You can unsubscribe at any time.

d) Legal & Security

  • Prevent fraud

  • Comply with financial and tax obligations

  • Meet legal requirements

5. Legal Bases for Processing Your Data (UK GDPR)

We rely on the following:

  • Contract – to process your orders

  • Consent – for marketing communications

  • Legitimate interests – to improve the website, prevent fraud, and understand customer behaviour

  • Legal obligation – for record-keeping, tax, and compliance

6. Sharing Your Information

We only share your data with trusted third parties when necessary, such as:

  • Payment processors (e.g., Stripe, PayPal)

  • Delivery partners / couriers

  • Website hosting and technical support providers

  • Analytics and marketing platforms

  • Email marketing services (e.g., Mailchimp, Klaviyo—if applicable)

These providers must keep your data secure and cannot use it for their own purposes.

We never sell your personal data.

7. International Data Transfers

Some third-party providers may process data outside the UK/EEA.
When this happens, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs)

  • UK adequacy decisions

8. Data Retention

We keep your information only as long as necessary, including:

  • Order records — 6 years (for tax and accounting requirements)

  • Marketing data — until you unsubscribe

  • Customer service messages — as long as needed to resolve your enquiry

We securely delete or anonymise data when no longer required.

9. Cookies & Tracking Technologies

We use cookies to:

  • operate essential parts of the website

  • remember your shopping basket

  • improve site performance

  • understand user behaviour

  • personalise marketing

You can manage or disable cookies through your browser settings.
For full details, please see our Cookie Policy (I can write this too).

10. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate information

  • Delete your data (in certain circumstances)

  • Object to processing based on legitimate interests

  • Withdraw consent at any time (e.g., for marketing)

  • Restrict processing

  • Port your data to another provider

To exercise these rights, email us at: [Insert email]

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

11. Security

We take appropriate technical and organisational measures to protect your information, including:

  • encrypted payment processing

  • restricted data access

  • secure hosting

  • regular monitoring of our systems

However, no system is 100% secure.

12. Children’s Privacy

Our website is not intended for children under 16.
We do not knowingly collect personal data from minors.

13. External Links

Our website may contain links to third-party websites.
We are not responsible for their content or privacy practices.

14. Changes to This Policy

We may update this Privacy Policy periodically.
The version posted on this website at the time of your visit applies.

15. Contact Us

If you have any questions about this Privacy Policy or your data rights, contact us at:

Email: jessicarussellflint@gmail.com
Address: Brimpsfield House, Lippen Lane, Warnford, Hants, SO32 3LE