Terms of service..

TERMS & CONDITIONS

Last updated: 12.12.2025
Website: www.decoupe.co.uk
Business Name: Découpe
Location: United Kingdom

1. About Us

This website is operated by Découpe (“we”, “us”, “our”). We sell decorative lifestyle products, homewares and related goods. If you have any questions, you can contact us here:
Email: jessicarussellflint@gmail.com
Address: Brimpsfield House, Lippen Lane, Warnford, Hants, SO32 3LE

2. Use of Our Website

By using www.decoupe.co.uk, you agree to these Terms & Conditions.
You must not use this website:

  • for any unlawful purpose

  • to violate any applicable UK or international laws

  • to interfere with the security or functionality of the site

  • to attempt to access private data or accounts that are not your own

We may suspend or terminate access at any time for misuse.

3. Product Information

We make every effort to ensure product images, descriptions and colours are accurate. However:

  • colours may vary slightly depending on screen settings

  • handmade or bespoke items may have natural variations

  • all sizes and measurements are approximate unless stated otherwise

We reserve the right to make small changes to products to improve quality or comply with safety standards.

4. Ordering Process

When you place an order:

  1. You will receive an automatic order confirmation email.

  2. This confirms we have received your order, not that it has been accepted.

  3. A contract is formed only once your order is dispatched.

We reserve the right to refuse orders where:

  • the product is unavailable

  • pricing or description errors occurred

  • we cannot verify your payment

  • we believe the order may be fraudulent

5. Pricing & Payment

All prices are shown in GBP (£) and include applicable UK VAT (if registered).
We accept payment via the methods displayed at checkout.

We may update prices at any time, but confirmed orders will not be affected.

6. Delivery

Shipping costs and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees.

We are not responsible for delays caused by:

  • courier issues

  • customs (for international orders)

  • adverse weather

  • incorrect delivery information entered by the customer

Risk passes to you once the goods are delivered.

7. Returns & Refunds

We follow UK consumer protection law.

Standard Products

You have 14 days from receiving your order to request a return.
Items must be:

  • unused

  • in original condition

  • in original packaging

Refunds are issued once items are received back in acceptable condition.
Return postage is the responsibility of the customer unless the product is faulty.

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 48 hours with photos, and we will arrange a replacement or refund.

Custom or Made-to-Order Items

Custom products, personalised items or made-to-order goods cannot be returned, unless faulty.

8. Custom Orders

For bespoke items (such as custom prints, fabrics or made-to-order products):

  • full payment may be required upfront

  • production times may vary

  • small variations in colour, fabric pattern placement or finish are expected

  • customer-provided measurements are your responsibility

We reserve the right to decline custom requests that are not feasible or do not align with our design standards.

9. Intellectual Property

All content on this website—including product designs, images, text, graphics and logo—is the property of Découpe (or used with permission).

You may not:

  • copy, reproduce or distribute content

  • use our images commercially without permission

  • claim ownership over our designs

We will take action against copyright infringement.

10. Website Availability

We aim to keep the website running smoothly, but we cannot guarantee uninterrupted access.
We may temporarily suspend the site for updates, maintenance or technical reasons.

11. Limitation of Liability

As permitted by UK law, Découpe will not be liable for:

  • any losses not caused by our own negligence

  • business-related losses (profit, revenue, data etc.)

  • delays or failures outside our reasonable control

Nothing in these terms limits your legal rights as a UK consumer.

12. Privacy & Data Protection

Your personal data is processed in accordance with our Privacy Policy, which explains:

  • how we collect data

  • how we use it

  • how it is stored

  • your rights under GDPR

Please refer to the Privacy Policy on our website.

13. Third-Party Links

We may include links to external sites. These are provided for convenience only.
We are not responsible for the content or privacy practices of those websites.

14. Changes to These Terms

We may update these Terms occasionally.
The version posted on this website at the time of your purchase applies to your order.

15. Governing Law

These terms are governed by English law.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.