Frequently Asked Questions (FAQ)

1. What products do you offer?
I offer a range of interior décor items, bespoke interior fabrics, and home accessories, carefully curated to suit a variety of styles, typically inspired by the English classic period home, with a contemporary twist!

2. Can I request a bespoke or custom design?
Yes! I love and specialise in bespoke pieces. Please contact me with your design ideas, dimensions, and preferences, and I’ll work with you to bring your vision to life.

3. How can I place an order?
Orders can be placed directly through our website. Simply select the items you love, add them to your cart, and proceed to checkout. For bespoke orders, please get in touch via my contact form or email me and we can schedule a call!

4. Do you offer delivery, and how long does it take?
Yes, I offer UK-wide delivery. Standard delivery typically takes 5–10 business days. For bespoke items, delivery times vary depending on the design and materials, and I will provide an estimated timeline when confirming your order.

5. What are the delivery costs?
Delivery charges depend on the size and weight of your order. The exact cost will be calculated at checkout.

6. Can I return or exchange an item?
Yes, we accept returns or exchanges within 14 days of receiving your order, provided the item is in its original condition. If it is a made to order product then unfortunately I don’t accept returns on these items. Please contact me before returning any items.

7. Do you ship internationally?
Yes. I can ship worldwide. If you are struggling with any order just drop me an email and I will help!

8. How do I care for my products?
Care instructions vary by product. Each item comes with specific guidance to ensure longevity, and I am very happy to provide additional tips if needed.

9. How can I contact you if I have a question?
You can reach me via my Contact Page, email me jessicarussellflint@gmail.com or call 07748920328.

10. Can I purchase gift cards?
Yes! Gift cards are available in various denominations and make the perfect gift for design enthusiasts. Just email me!